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How to use AI to analyze phone calls and improve your customer experience

Austin Guanzon

Customer Support Manager - Tier 1

AI to analyze phone calls header

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Customer Support + ExperienceArtificial Intelligence

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Screenshot of Dialpad Ai transcribing a phone call in real time

Single Item Card Call controls v2

Screenshot of Dialpad Ai analyzing the sentiment of multiple calls in real time

Screenshot of creating a Custom Moment in Dialpad, which tracks how often certain keywords are coming up on calls

Screenshot of Ai CSAT dashboard

Salesforce RTA card in Salesforce v3