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Call tracking metrics: What should you track to ensure call center efficiency?

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Greg Cullen

Principal Account Executive, Enterprise at Dialpad

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Contact Center OperationsSales

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Screenshot of Dialpads built in heat map analytics feature showing call volumes knock out recruiting

Screenshot of Dialpads sentiment analysis interface where the team at Nexl is able to view the sentiment of live calls

Screenshot of Dialpads Ai CSAT dashboard

Screenshot of Dialpads call analytics dashboard