Call centre transcription

A contact centre platform... With built-in call centre transcription

Instead of paying for different tools and putting more work on your IT team, use a good contact centre platform, like Dialpad, which comes with a real-time transcription feature included. Not only would this be more cost-effective, it also streamlines workflows for your agents.

A behind-the-scenes look: Learn more about how our Ai team has built speech recognition and natural language processing into the contact centre platform.

Why pay for a separate call centre transcription service when Dialpad comes with all this?

Get more than just call centre transcriptions with Dialpad

More on how Dialpad’s call transcription works

Dialpad’s proprietary artificial intelligence technology is built right into its contact centre platform. Our in-house team owns it, and is constantly improving our machine learning model to make sure it's transcribing with a high level of accuracy. (In addition to incorporating more languages and dialects!)

(In fact, Dialpad's platform provides some of the most accurate transcriptions around.)

How to access your contact centre's call transcriptions in Dialpad

One great thing about Dialpad is how simple it is to do manage things like transcriptions. To set up automatic call recordings and transcriptions, just go to Admin Settings > Advanced Settings. From here, you have the choice to record and transcribe inbound calls, outbound calls, or both.

Alternatively, you can manually toggle call transcriptions on and off from your active call screen.

To access your call transcriptions, you don’t need to dig around too much—just go to your call history. Once you get to your transcript on the call summary screen, you’ll see more information about that call, like:

1. The contact’s name, phone number, call date and time, and the duration of the call

2. An option to search for specific words or phrases in the transcript

3. An option to add comments and tag teammates in the transcript

4. A download button if you want to download the transcript or share the link with a teammate

Need call centre transcriptions?

Everyone wants to see the data their call centre is producing in an accessible, easy-to-interpret format. But you also want a dependable, powerful tool that will integrate with your existing tech stack and enhance your overall workflow.

With Dialpad, you get all of that and more. Dialpad’s AI has analysed more than three billion minutes of voice, making it one of, if not the most, accurate speech transcription programs in the industry.

See why so many businesses are saying things like, “It’s so easy to run the whole contact centre with Dialpad. It’s very user-friendly—I can run analytics super fast, I can change the queue any time, I can see our call history and transfers, and voicemails get transcribed instantly.” (Thanks, Guillermo!)