Dialpad LogoDialpad Logo Icon
BLOG
Share

Back to Blogs

Call center quality assurance: A guide from a CS leader

Mg 0146 Edit 1
Brynn Gaeta

Team Lead, Support QA and Development

Call center quality header

Tags

Contact Center Operations

Share

Quality assurance framework
Screenshot of a heatmap showing call volume patterns and average speed to answer in the Dialpad contact center
Multiple call routing options v2
Screenshot of Dialpad Ai transcribing a phone call in real time
Ai Sentiment Analysis healthcare
4.jpg
3.jpg
Screenshot of creating a coaching call recording playlist in Dialpad app
7.jpg
QA scorecard setup