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Customer experience analytics: What to measure (and optimize)

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Brynn Gaeta

Team Lead, Support QA and Development

Austin Guanzon

Customer Support Manager - Tier 1

Customer experience analytics header

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Contact Center Operations

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Screenshot of Real-time Assist (RTA) cards in Dialpad, created by admins to automatically guide contact center agents during calls

Screenshot of Dialpad CSAT surveys providing key insights to improve customer experience boost loyalty and understand your

Screenshot of Ai CSAT dashboard

NPS calculation graphic blog size

Customer effort score calculation blog size

Customer lifetime value calculation blog size

Churn rate calculation blog size

Screenshot of a heatmap showing call volume patterns and average speed to answer in the Dialpad contact center