Dialpad LogoDialpad Logo Icon
BLOG
Share

Back to Blogs

Customer service analytics: A guide by a Support Team Lead

Austin Guanzon headshot
Austin Guanzon

Customer Support Manager - Tier 1

Customer experience analytics header

Tags

Customer Support + Experience

Share

Screenshot of a heatmap showing call volume patterns and average speed to answer in the Dialpad contact center
Screenshot of a bar graph showing service percentages over time in Dialpad
Screenshot of Dialpad CSAT surveys providing key insights to improve customer experience boost loyalty and understand your
Predictive CSAT Analytics v2 blog size
Nps calculation
Customer lifetime value calculation blog size
Churn rate calculation
Screenshot of creating a Custom Moment in Dialpad, which tracks how often certain keywords are coming up on calls
Screenshot of Real-time Assist (RTA) cards in Dialpad, created by admins to automatically guide contact center agents during calls
Contact center analytics v3 blog size
Listen in on Call sentiment analysis blog size v2
Dialpad omnichannel flows blog size
Creating a chatbot flow in dialpad self service blog size v2