Dialpad LogoDialpad Logo Icon
BLOG
Share

Back to Blogs

How to start a contact center: A guide by a contact center team lead

Austin Guanzon headshot
Austin Guanzon

Customer Support Manager - Tier 1

15 Contact center management header

Tags

Contact Center Operations

Share

Omnichannel feature in dialpad
Call purpose on live calls
Screenshot of Dialpads voicemail drop feature which lets sales reps drop in a pre recorded message when they hit prospects voicemails
Screenshot of a bar graph showing service percentages over time in Dialpad
Salesforce CTI integration Dialpad click to call v2
Contact center analytics v3 blog size
Playvox scheduling
Screenshot of a heatmap showing call volume patterns and average speed to answer in the Dialpad contact center
Screenshot of Real-time Assist (RTA) cards in Dialpad, created by admins to automatically guide contact center agents during calls