Splunk: Scaling an enterprise with real-time analytics + APIs

Imagine having hundreds or thousands of employees, and having to onboard new users every day. That’s why Dialpad is designed to be so easy to use, not only for end users, but also for IT and admin teams.

“We had eight offices to convert over from our on-prem system,” says Chad. “Dialpad’s support was great, they were there for us the whole time.”

Not only that, Dialpad also made other admin tasks like updating call routing much easier.

“The day-to-day management of our old telephony system was a big chore. It was so tedious to add phone numbers or create IVRs—it was a steep learning curve—whereas now, with Dialpad it’s very straightforward,” says Chad.

“If anyone requests a modification to an IVR, or wants to move a department around, I can usually do that in just 20 or so minutes. It would’ve been very hard to turn that around on Shoretel.”

Here’s a quick look at the IVR workflow: