Call center transcription
Improve your agent training and customer experience. Dialpad's AI-powered customer engagement platform comes with real-time, state-of-the-art call center transcription, built on a speech recognition model that's analyzed over 50 million hours of business conversation data. Book a product tour to see how it works!
Real-time transcription
Dialpad’s real-time transcription gives you exactly that—a real-time, speech-to-text transcription. No need to wait for minutes or hours after the call like with some transcription services. (It transcribes your video meetings and voicemail messages too.)
Live sentiment analysis
Not only that, Dialpad can also display caller sentiment using speech or voice analytics—again, in real time. This way, a supervisor can oversee multiple active customer calls and quickly spot if a call is going south. If so, they can just pull up the live transcript to get more context before deciding whether to jump in and help the agent.
Real-time assists for agents
Empower your call center agents and improve the customer experience with Dialpad's Real-Time Assist (RTA) cards. Managers can create RTA cards with tailored notes on different tricky topics and set them to trigger automatically when specific keywords or phrases are spoken. Got a lot of callers asking questions about refunds? Just create an RTA card with notes on your refund policy!
Track every moment
Want to see how often certain questions or topics are coming up on customer conversations? In Dialpad, you can create Custom Moments to track how often, say, a product name or competitor gets mentioned on a call.
Not just a call center solution
Dialpad gives you a full-fledged contact center platform. Book a demo to see its voice transcription in action or, take a self-guided interactive tour of the app on your own first!
Truly unified communications
With Dialpad, your agents and supervisors can handle all internal and external communications from one beautiful app. Phone calls, live chats, video meetings, SMS/MMS and instant messaging, you name it. It's all in one place.
Call recordings
If searchable transcripts aren’t enough, Dialpad also lets you record all of your calls. With call recordings, you can keep all your important phone calls and even create playlists of your best calls for training purposes. It’s easy to use, too—just hit record on your active call screen.
Easy setup
Add new hires, move agents between teams, manage your phone numbers, and more. With Dialpad, you can get set up and do everyday admin tasks in minutes, right from your online dashboard. No IT help needed.
Robust security
Keep your meetings (and call recordings) secure. Dialpad gives you meeting security controls, like the ability to remove and mute guests, right in your call screen. It can also help you stay compliant with GDPR and HIPAA, and is used by businesses and organizations across regulated industries like law, financial services, and more.
Integrations with your favorite tools
From Salesforce to Zendesk, Dialpad integrates with a wide range of customer experience tools to automate data entry and activity logging for your agents and even embed a dialer right inside your CRM. (Or, build your own custom integration with the APIs!)
Built-in call analytics
Track metrics like call volume, customer satisfaction, how often IVR menu options are being used, and more with Dialpad's intuitively designed dashboards. Because you shouldn't have to contact support or wait days for them to pull basic data for you.
Excellent call quality
Get high-quality calls all over the world with Dialpad's unique dual-cloud architecture and global voice network.
Zach Glenn
Director of IT, ShipEx
Essentials
You could save 15% with annual billingInbound voice
IVR
ACD
Recording
Monitor, whisper, barge
Basic Ai
Advanced
$115
user/month
$135 USD if billed monthly
All the value of the Essentials plan, plus:
Digital support
Live Assist
Digital Virtual Assistant
Premium
$150
user/month
$170 USD if billed monthly
All the value of the Advanced plan, plus:
Omni-channel support
Ai Scorecards
Ai CSAT
Scott Hansen
Founder and CEO, LeadSigma
Need real-time contact center transcription?
Whether it's for tracking agent performance or live-coaching, there are many use cases for having call center transcriptions. Book a product tour to see how Dialpad's contact center platform can work for you!