Dialpad LogoDialpad Logo Icon
BLOG
Share

Back to Blogs

Real-world contact center lessons to improve the patient experience

Grace lau headshot
Grace Lau

Director of Content

1.jpg

Tags

Contact Center OperationsHealthcare

Share

Screenshot of a heatmap showing call volume patterns and average speed to answer in the Dialpad contact center
Screenshot of adding and managing phone numbers from Dialpads online dashboard
Screenshot of Dialpads integration with Salesforce
Screenshot of Dialpad Ai analyzing the sentiment of multiple calls in real time
Dialpad Ai not only transcribes calls in real time, it can also analyze the sentiment of calls as they're happening.
Screenshot of Real-time Assist (RTA) cards in Dialpad, created by admins to automatically guide contact center agents during calls
Screenshot of Dialpads built in contact center analytics dashboard
Screenshot of setting up an IVR flow in Dialpads online dashboard