Dialpad LogoDialpad Logo Icon
BLOG
Share

Back to Blogs

Reducing call center shrinkage: Identifying the causes and finding how to solve them

Mg 0146 Edit 1
Brynn Gaeta

Team Lead, Support QA and Development

6 Reducing shrinkage header

Tags

Contact Center Operations

Share

Screenshot of a heatmap showing call volume patterns and average speed to answer in the Dialpad contact center
Screenshot of Real-time Assist (RTA) cards in Dialpad, created by admins to automatically guide contact center agents during calls
Call center shrinkage agents calculation
Call center shrinkage hours calculation
Screenshot of setting up an IVR flow in Dialpads online dashboard
Agents Off Duty
Call Routing Options in dialpad blog size
Ai Sentiment Analysis healthcare