ACD: Automatic call distributor
Make your contact center more efficient and have a better strategy for managing inbound calls with an ACD, or automatic call distributor. Dialpad’s AI-powered customer engagement platform comes with this included—book a product tour to see how it could work for your business!
Handle inbound calls more efficiently
Reduce the workload on your agents with an ACD and give your callers the ability to route themselves to the right department or person. No more manually transferring, which lets agents focus on what matters: having actual conversations with customers and providing a better customer experience.
Real-time analytics
This is a must-have automatic call distribution feature. Dialpad comes with analytics and dashboards built right in, so you don’t have to put in requests every time you want to see how your contact center is performing. Need to gauge how effective your ACD is? See call volume patterns, your average speed to answer, duration, and more—all in your Dialpad account.
Say goodbye to long wait times
Your customers don’t want to waste their time on hold—and Dialpad not only helps you manage an overflow of incoming phone calls, it also allows you to inform callers of their place in the queue and give them the option of requesting a callback.
Integrations with your favorite tools
Dialpad has a wide range of integrations with CRMs and ticketing tools like Salesforce, Zendesk, HubSpot, and more. Or, build your own custom integrations and workflows with the APIs!
Why pay for a separate automatic call distribution feature?
With Dialpad, you can get an ACD along with all the phone system essentials that a business needs in one neat package. Book a product demo to see how easy it is to set up and use, or take a self-guided interactive tour of the app!
Optimize your contact center or call center with ACD
Need a communications platform that has features like an ACD, custom caller IDs, and call park? Get a product tour to see how Dialpad Support’s automatic call distribution feature could work for you.