Powered by industry-leading AI
Call pop
Call pops—or, as we refer to them at Dialpad, Real-Time Assist (RTA) cards—are designed to pop up automatically on a contact center agent's screen when they're faced with a question they don't know the answer to. See how it works with a product tour!
Set up easily in minutes
Set up your new account, contact center solution, and phone number in minutes. Pick a new number or keep your current one, download the app on your preferred device (phone, tablet, desktop, iOS, Android, etc.), and start calling, texting, and collaborating.
Advanced call management
With Dialpad, you don't just get a phone system—you get advanced call management functionality that will provide a better customer experience. That includes features like call waiting, call routing, voicemail transcriptions, call forwarding, and more.
All your communications in one place
With Dialpad, your agents and supervisors can manage all your communication channels, including phone calls, video conferencing, messaging, live chat, social media, and even chatbot response flows. No third-party vendors or add-ons needed.
Customizable caller ID
Need to make business calls from your personal cell phone? In the Dialpad app, you can choose the caller ID you want to display on the screen of the person you're calling. It can be your company number, department number, or any other business number that you have with Dialpad. This way, you can protect your personal phone number even when taking calls or texting colleagues on the go.
Versatile call routing
From your online dashboard in Dialpad, you can set up and make changes to your call routing to customize exactly where your inbound calls are going. Route to agents who have been idle the longest or route calls based on skill level, and so on. (You also have the option to route to voicemail or other department!)
Plays nice on any device
Dialpad works across all desktop and mobile devices—including web browsers. No matter if your team is using iOS, Mac, PC, or Android, they'll be able to make VoIP calls, handle contact center messages, and more, while working from anywhere.
Need call pops for your contact center agents?
Book a demo to see Dialpad's unique features and how they're designed to make life easier for agents and supervisors—or, take a self-guided interactive tour of the app
See how Dialpad's call pop functionality works!
With Dialpad's AI-powered customer engagement platform, not only can you easily create Real-Time Assist cards (aka. call pops) to help agents talk through any tricky topics, you can also track keywords that pop up frequently, design chatbot response flows, and much, much more. Get a demo to see how it works!