Call screening
Is your business receiving lots of unwanted spam calls? Stop them in their tracks with Dialpad’s call screening system. The call screening feature lets you see exactly who’s calling you, blocks unwanted calls, and most importantly, keep your lines clear for customers. Try Dialpad's AI-powered collaboration platform for free. It takes just a few minutes to sign up, plus you'll get a virtual phone number too.
All your communication channels in one place
Make VoIP calls, have video meetings, send SMS messages, and more—all from the same beautiful desktop or mobile app. It works across iOS, Android, PC, and Mac, and even works on web browsers—no downloads needed. Regardless of where you want to work, Dialpad will work with you.
Call routing
Dialpad can also route calls to the right department or person for you thanks to its easy-to-use automatic call distributor (ACD) system and multi-level auto attendant. Depending on your preset routing rules, it'll send callers to agents round-robin style, by idle time, by skill level—or send them straight to voicemail. You can do all that, and easily update your IVR system, right from the online dashboard. (Which call screening software can do that?)
Easy call forwarding
Dialpad’s call forwarding feature automatically redirects incoming phone calls to a maximum of five alternative phone numbers. You can forward incoming calls to your cell phone, a colleague, or just your voicemail. Never miss an important customer call again!
Do-not-disturb mode
For times when you’re in a business meeting, concentrating on an important task, or just off the clock and want to relax without distractions, do-not-disturb mode is your go-to call setting. Dialpad's DND mode sends calls to voicemail and pauses incoming message notifications across your devices—and you can even set a DND timer, just in case you forget to turn do-not-disturb mode off when you’re back in action.
Integrations with your other tools
What if your business phone system automatically synced with your other software? That’s what Dialpad does. It integrates with a wide range of popular tools, like Salesforce, Google Workspace, and more, to automate activity logging and essentially embed a phone app inside your CRM. Want to build a custom integration? You can do that too with Dialpad’s open API.
Need a phone system with built-in call blocking?
See how Dialpad's unified communications platform makes it easier to screen calls—and check out all the other functionality that's designed to help teams work from anywhere. Book a product demo or take a self-guided interactive tour of the app!