Contact center integrations
Bring together all your existing tools to manage an agile contact center or call center. The right integrations will automatically log calls to your customer relationship management (CRM) platform, let support agents jump on a call from a live chat, and more. See how you can streamline workflows (and software providers) with Dialpad's AI-powered customer engagement platform!
Playvox WFM + QM
Dialpad's two Playvox integrations are designed to help supervisors manage their workforces efficiently. The workforce management integration makes it easy to assign the right number of staff members per shift, as well as sort out who’s working where and when so all inbound calls are efficiently handled. The quality management integration, on the other hand, has gamifications and agent engagement features to empower contact centers to provide the best possible customer experience.
Salesforce
This integration lets you seriously streamline workflows for sales and support reps by syncing your contact center platform or business phone system with Salesforce’s CRM software. Make phone calls from right inside Salesforce, and the integration will also automatically log phone calls and other activities.
Zendesk
Dialpad’s Zendesk integration lets contact center and call center agents make HD calls right from inside Zendesk with the CTI dialer. The integration also automatically checks if callers have had previous interactions or tickets with you before, and generates support tickets automatically for any incoming calls that reach your contact center, which streamlines routing and workflows.
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Need a contact center platform that plays nice with others?
Not only does Dialpad Ai Contact Center integrate with a wide range of tools, it also comes with contact center must-haves like an ACD, custom call routing, unlimited call recordings, and more. Book a product tour to see how it can make your agents' and supervisors' lives easier!