Contact center sentiment analysis
Whether your team is in sales or support, having a contact center sentiment analysis feature in your platform is essential for helping managers and supervisors monitor active calls more easily (and jump in when needed). See how it works in Dialpad's AI-powered customer engagement platform by booking a product tour!
Real-time Assists
Dialpad Ai is the backbone of another useful feature that helps supervisors train and coach agents—at scale. Getting tricky questions from customers? Create Real-time Assist (RTA) cards with notes about those topics, and set them to trigger automatically when those keywords or phrases are spoken.
Live transcripts
Did you know that Dialpad Ai can transcribe calls in real time too? This way, if a supervisor sees a call with negative sentiment, they can open up the transcript (which gets updated live as the conversation is happening) to get more context before deciding whether or not they need to jump in.
Voicemail drop
Calling all high-volume outreach sales teams: Dialpad's voicemail drop feature lets you drop a pre-recorded message into a call when you hit a prospect's inbox to help you save a ton of time—especially if you're making hundreds of calls a day.
Advanced WFM capabilities
Need more robust workforce management features like forecasting and scheduling? Dialpad's Playvox integration gives you that, pulling in data automatically to help you run your contact center at maximum efficiency, always.
See sentiment analysis in action
Want to see how it works? Book a demo to see how Dialpad's contact center sentiment analysis feature can help make your supervisors' lives easier. Or, take a self-guided interactive tour of the app on your own!
Essentials
$80
utilisateur/mois
$95 USD if billed monthly
Appels entrants
Serveur Vocal Interactif (SVI/IVR)
Distribution Automatique des Appels (DAA/ACD)
Enregistrement
Écoute, chuchotement, intervention
Fonctionnalités d’IA de base
Advanced
$115
utilisateur/mois
$135 USD if billed monthly
Comprend tous les avantages du forfait Essentials plus:
Assistance virtuelle
Assistance en direct
Assistance virtuelle numérique
Premium
$150
utilisateur/mois
$170 USD if billed monthly
Comprend tous les avantages du forfait Advanced plus:
Assistance omni-canale
Ai Scorecards
Ai CSAT