NOT YOUR AVERAGE CHATBOT
Conversational AI
Chatbots and virtual assistants are very helpful for automating some types of customer communications. But how is the average chatbot different from its more evolved cousin, conversational AI? Book a product tour to learn more!
Easy no-code setup
Incorporating things like text-to-speech algorithms into workflows doesn’t require as much specialist knowledge as you might imagine. With Dialpad, you can easily set up virtual agents and deploy a conversational AI solution just by dragging and dropping. You get an intuitive user experience without a super-complicated conversational AI system for developers.
Real-time transcription
With Dialpad's AI-powered natural language understanding, it can transcribe your voice conversations in real time. No more trawling through hours of recorded conversations trying to find that one thing someone said.
Ai Recaps for every meeting
Not only that, Dialpad Ai also automatically generates a call summary, powered by DialpadGPT, with a short recap in natural language after your meetings—no note-taker needed.
Live sentiment analysis
Dialpad can also do sentiment analysis—again, in real time. This way, supervisors who are overseeing multiple agents on active calls can quickly see if a call is going south, open up the live transcript to get more context, and then decide if they need to jump in to help the agent.
Real-time agent assists
Even the best conversational AI platforms don't always have this, but real-time assists (aka. screen pops) are an important component in conversational AI contact center technology. With Dialpad, managers can create RTA (Real-Time Assist) cards with tailored notes on specific topics and set them to pop up automatically on agents’ screens when certain trigger words or phrases are spoken.
Omnichannel communications
Besides conversational AI functionality, Dialpad also lets agents and supervisors provide a full omnichannel experience, from a single pane of glass. Manage the AI chatbot straight to a website, send an instant or SMS message, and even handle social media messaging on platforms like Facebook Messenger and WhatsApp.
Custom call routing
Some conversational AI tools have robust routing features that help optimize call flows through things like interactive voice response (IVR) menus. With Dialpad, you can route incoming calls to the agent who's been idle the longest, by skill level, and more. Plus, the chatbot or conversational AI feature also lets your customers escalate the call, meaning they can easily route themselves to a human agent through a voice or video call if they decide that they're not getting what they need from conversational AI.
Enterprise-grade security
Your conversational AI platform provider should be secure. After all, it's handling conversations and may take down information from your customers, not to mention some industries have specific compliance requirements like GDPR and HIPAA. Dialpad helps you stay compliant with these and more, has in-meeting security controls, lets you set up custom data retention policies, and also has robust encryption standards.
Looking for a conversational AI tool?
Why not try a customer engagement platform that has it built right in? Book a demo to see how it works, or take a self-guided interactive tour of Dialpad's app on your own first!
Want to provide a better customer experience with conversational AI?
Book a demo to see how easy it is to build chat workflows with the drag-and-drop tool in Dialpad, or take a self-guided interactive tour of the app on your own!