Customer satisfaction (CSAT) survey
Customer satisfaction (CSAT) surveys collect feedback instantly after an interaction. With Dialpad's AI-powered customer engagement platform, you can set up a CSAT survey in minutes—and also use the Ai CSAT feature to accurately predict feedback for customers who don't respond. Get a demo now!
All your communications in one place
Dialpad isn’t just a business phone system. It brings all your communications together in one place, from phone calls and video calls to external customer communications channels like social media and live chat. One user interface, one login, one beautiful experience.
Comprehensive CSAT insights
One of the biggest challenges with feedback surveys is that most customers don't bother filling out the survey. Dialpad's unique Ai CSAT feature can predict customer satisfaction from conversations and provide a predictive CSAT score, even if people don't fill out the survey.
Custom call routing
Dialpad comes with advanced call routing features that are fully customizable. Provide a better customer service experience by making sure your callers are reaching the right person or right department as efficiently as possible.
Live transcription
One of the unique things about Dialpad is its built-in artificial intelligence technology, Dialpad Ai. Not only does it transcribe conference calls and video meetings—in real time—it also does live sentiment analysis, which shows supervisors at a glance whether calls are going south and if they need to jump in to help an agent.
In-queue callback
Nobody likes waiting around in call queues. With Dialpad, you get an in-queue callback service that lets customers get a call back later without losing their place in line. No need to wait on hold for hours.
Real-time agent assists
Besides transcription and sentiment analysis, Dialpad Ai also lets your supervisors set up RTA (Real-Time Assist) cards with tailored notes on different topics that pop up automatically on agents’ screens. For example, if agents get lots of questions about the onboarding process, you could create an RTA card with helpful info on it and set it to trigger every time “onboarding” or “getting started” is spoken on a call.
Integrations with your favorite tools
Dialpad integrates with a wide range of CRMs and other SaaS tools like HubSpot, Salesforce, Google Workspace, and more. Want to build your own custom integration? You can do that too with the open API.
Run customer satisfaction surveys with Dialpad
Set up surveys in a few clicks, use the Ai CSAT feature to glean even more customer insights, and a whole lot more. Get a demo to see how it works!
Get a personal walkthrough of Dialpad
See how Dialpad Ai can empower your agents with Ai CSAT, Real-Time Assist cards, live sentiment analysis, and more!