GLOBAL + SCALABLE
Enterprise VoIP solutions
For large global organizations or enterprises, a good unified communications platform or enterprise phone system is essential. Book a product tour to get a hands-on look at the enterprise VoIP features in Dialpad's unique AI-powered collaboration platform!
Global scalability, 100% uptime SLA
Built-in AI that transcribes live calls, automates meeting recaps + more
All your internal and external communication channels in one place
Truly unified communications
While a phone system is a good starting point for business communications, it’s often not the only communication channel an organization uses. If your team uses video conferencing, SMS, and instant messaging, then you need a unified communications platform that includes VoIP calls. See how Dialpad can streamline all your conversations into one app with a demo.
Industry-leading AI
What do AI-powered business communications actually look like? Dialpad’s proprietary artificial intelligence technology, Dialpad Ai, is built right into all of its products, and transcribes calls in real time—more accurately than almost all leading competitors. Not only that, it can also pick out questions and keyword phrases on calls, and allows customer support teams' managers to trigger automatic Real-time Assist (RTA) cards to help agents, monitor call sentiment, and more.
Keep your existing phone numbers
Need to port your business numbers over? Dialpad will help you port over your phone numbers, including local and toll-free numbers, with no interruption to your services. (It’s free to port local phone numbers in the United States.)
24/7 global support
When you have questions or technical issues, they should be addressed as soon as possible. Dialpad offers multilingual enterprise support, 24 hours a day, seven days a week via web, chat, and phone. Worldwide. And if you want to troubleshoot on your own, there’s an incredibly detailed Help Center knowledge base.
Robust security
Dialpad has a range of features designed for security and data privacy, including single sign-on, role-based access, and more. It's also SOC2® Type II compliant and Privacy Shield compliant, and helps organizations meet their HIPAA and GDPR compliance requirements through retention policies, data subject access requests, and individual consent mechanisms. That's all in addition to robust in-meeting controls like the ability to mute participants, remove unwanted guests, and more.
A wide range of integrations
Other than CRMs like Salesforce and HubSpot, Dialpad also has integrations with other popular project management, ticketing, and sales software like Google Workspace, Microsoft 365, Happyfox, Intercom, and Zendesk. Not only that, Dialpad has APIs to allow for custom integrations and workflows.
Desktop and mobile app
With Dialpad, you can download the desktop and mobile app, which works across iOS, Android, Mac, and PC. No matter what devices, mobile phones, or computers your employees—and your clients, prospects, and other third party vendors and stakeholders—use, you’ll be able to make calls and have video meetings seamlessly with them. Not only that, Dialpad is also browser-based, meaning you could just use a web browser to have these calls, no downloads needed.
Easy call routing
Contrary to popular belief, an enterprise VoIP service provider should make it easy to customize basic things like call routing—not harder. With Dialpad, it isn’t necessary to involve IT just to make small call routing changes, and implementing those changes takes minutes, not days or weeks. (You can even get insights into your IVR menu performance.)
More than an enterprise VoIP phone system
If your team needs to make phone calls, have video meetings, send instant + SMS messages, and more, then Dialpad allows them to do all of that—in one intuitively designed platform. Unlike legacy phone systems, enterprise VoIP systems are cloud-native, which makes them especially flexible and scalable. Book a demo to see how it can work for your organization—or, take a self-guided tour of the app.
Ian Smith
IT Manager, Enova Energy
Is it time to think bigger than enterprise VoIP?
Beyond VoIP calls, most organizations use a range of other communication channels. Instead of using a mix of different tools, why not streamline your stack? Book a product demo of Dialpad to see how easy it is to scale up and expand internationally, or take a self-guided tour!