POWERED BY Ai
Omnichannel customer service
To provide good omnichannel customer service, you need a contact center platform that can sync all that contextual and conversational data across voice, video, and digital channels. Dialpad's AI-powered customer engagement solution is designed to do exactly that. Book a product tour to see how it can work for your business!
Industry-leading AI
One of the most unique things about Dialpad is its proprietary artificial intelligence, which has analyzed over 60 million hours of business conversation data. Not only can it transcribe calls—in real time—it can also help you track how frequently certain keywords or phrases (like feature bugs and competitor names) come up.
Every channel in one place
With a true omnichannel approach, you’re carrying context across all your different channels to provide that consistent experience for both customers and your agents. With Dialpad, you can manage all your social media channels—and more importantly, non-digital channels like voice and video—in one place.
Self-service journey building
No coding needed. With Dialpad, you can take full control of your omnichannel customer journey. Create chatbots and design dialogue flows with questions and answers—and even include images and video instead of just having text-based answers—with just a few clicks.
Live sentiment analysis
Dialpad’s artificial intelligence can also do sentiment analysis in real time. This shows busy supervisors see at a glance if any active calls are going south. If so, they can open up the live transcript to get more context and decide whether to jump in to help the rep. This helps teams stay proactive and not just meet, but exceed customer expectations.
DIY setup
Need to add phone numbers for new agents, update your call routing, or move reps between contact center departments? You can do it all right from your online dashboard in minutes.
George Cheng
Founder, Viewabo
Want to provide an experience that improves customer loyalty?
Book a demo to see how easy it can be to provide omnichannel customer service using Dialpad. Or, take a self-guided interactive tour of the app first!
Integrations with software you’re using
From productivity tools to customer relationship management (CRM) software, Dialpad integrates with a wide range of apps like Google Workspace, Zendesk, Salesforce, and more to optimize workflows and reduce repetitive work like data entry for reps. Or, build custom automations with the APIs.
Real-time coaching
Often, a manager has to oversee many support agents or reps—but they can’t personally coach every single call. With Dialpad, supervisors can create Real-time Assist (RTA) cards with tailored notes that pop up on agents’ screens automatically when certain keywords or phrases are spoken. This way, managers don’t have to personally coach every call, but reps can still get the information they need.
Built-in analytics
With Dialpad’s built-in analytics dashboard, you can easily track call volumes, wait times, customer satisfaction scores, and more. All in one place, without having to reach out to customer support or wait for days for that data to be pulled.
Worldwide reliability
You can’t provide a good customer service experience if your customers can’t reach you. Dialpad’s unique dual-cloud architecture and global voice network is designed to give you excellent call quality around the world. There’s even a 100% uptime SLA for Enterprise plan customers!
Need to provide better omnichannel customer support?
Dialpad can help. Let us show you how.