Post-call automation
Post-call automation, facilitated by AI, can streamline tasks like logging call notes, scheduling follow-ups, updating CRMs, and more. Dialpad Ai can do all this more—book a product tour to learn more!
Real-time transcription
Say goodbye to frantic note-taking. Dialpad Ai transcribes calls live as they're happening and packages it up in a searchable call summary you can refer to post-call. During your call or meeting, you can see the real-time transcription running in your active call window. It can even detect action items because it can recognize voice commands (e.g. "I'll send you an email after this call"), meaning that you can stay on top of your memos without—no note-taking needed.
AI-powered recaps & call summaries
Our AI algorithms generate concise summaries of each call, highlighting key points and action items for follow-up. This enables agents to quickly grasp the essence of the conversation and take appropriate actions, all while being more present during meetings, calls, and customer interactions. This automation also helps dramatically reduce after call work (ACW).
Call logs
Need to find a call from a new contact? Or a specific customer call? Detailed call logs provide a comprehensive record of all communication activities, including call duration, timestamps, and participant information. And with Dialpad, you don't have to scroll all the way down the call history list to find that one call. Filter by outgoing or incoming calls, call duration, and more. This information is invaluable for tracking customer interactions and analyzing performance metrics.
Seamless CRM integrations
Contact center Integrations with popular CRM platforms such as Salesforce, HubSpot, and Zendesk allows for automatic updating of customer records and activity logs—and is available with Dialpad. Sync your contact center or call center once, and your agents’ calls, messages, and notes will be automatically updated between Dialpad and your other tools. Take the legwork out of managing these tools and get back to focusing on meaningful customer interactions and improving your contact center’s performance.
Calendar integrations
Integration with calendar applications enables agents to schedule follow-up appointments and meetings directly from within the Dialpad interface. This streamlines the process of managing appointments and ensures timely follow-up with customers. Dialpad’s Google Calendar integration, for example, lets you seamlessly schedule, start, and join Dialpad Meetings in just a few clicks.
Ai CSAT
Automated post-call surveys allow for the collection of customer feedback, enabling businesses to gauge satisfaction levels and identify areas for improvement. With Dialpad’s Ai CSAT, you can analyze 100% of your conversations in real time—no surveys required. This proactive approach to feedback collection helps drive continuous improvement in customer service.
Ready to start automating?
Contact us today to learn more about Dialpad's post-call automation solutions and how they can help optimize your business.