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A flexible, easy-to-use platform

Ecommerce contact center

Handling lots of phone calls and inquiries? See how Dialpad's AI-powered customer engagement platform can help your ecommerce contact center provide a better customer experience, improve customer loyalty, and increase sales. Book a product tour to see how easy it is to use!

A screenshot of social media, digital, and voice channels being handled by an agent in Dialpad's omnichannel contact center platform
Screenshot of Dialpad Ai Coaching Hub feature
Screenshot of Dialpads call routing options
Call volume heat map Single Item Card v2
Screenshot of Dialpad Ai transcribing a phone call in real time
Screenshot of Dialpad Ai analyzing the sentiment of multiple calls in real time
Screenshot of Real-time Assist (RTA) cards in Dialpad, created by admins to automatically guide contact center agents during calls
Single Item Card Adding New Agents to CC Team v2
More on WFM
Single Item Card Playvox
Screenshot of Dialpad's online help center
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More integrations
Screenshot of Dialpads integration with Salesforce
More on security
Screenshot of locking a video conference in Dialpad using the built-in security controls
Screenshot of creating a coaching call recording playlist in Dialpad app
  • Dialpad Ai Contact Center vs. call center software for ecommerce and other contact center platforms
  • Dialpad Logo
  • Others

  • 🌟 Native capabilities

  • Owns all of its own technology and features—including AI, real-time transcription, omnichannel, and self-service chatbot functionality.
  • Typically needs partner integrations / third-party tools to provide full range of functionality, like AI, transcription, and omnichannel support.

  • ⏰ Time-to-Value (TTV)

  • Setting up a new contact center takes as little as a few minutes thanks to Dialpad’s cloud-native platform and menu-driven self-configuration.
  • Setting up new users can take days or weeks, requiring significant professional services involvement.

  • 📈 Scalability

  • Incredibly easy to scale up and down—you can add and remove call queues, and hundreds of users all on your own!
  • Can scale up (more easily with cloud than on-prem platforms), but difficult to scale users back down if business is only seasonally busy (even for cloud solutions).

  • 💰 Total Cost of Ownership (TCO)

  • Dialpad offers transparent pricing, high-value bundles of capabilities, and support is always included in all plans.
  • May entice customers with a low initial price point that doesn’t include many needed features.