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What is a contact center, what’s it for, and how does it differ from a call center?

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Jen Jackson

VP of Customer Experience

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Contact Center Operations

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Screenshot of creating a Custom Moment in Dialpad which uses AI to track how often certain keywords are coming up on calls
Screenshot of a heatmap showing call volume patterns and average speed to answer in the Dialpad contact center
Screenshot of Real-time Assist (RTA) cards in Dialpad, created by admins to automatically guide contact center agents during calls
Multiple call routing options v2
Screenshot of Dialpads voicemail drop feature which lets sales reps drop in a pre recorded message when they hit prospects voicemails
Salesforce CTI integration Dialpad click to call v2
Screenshot of adding and managing phone numbers from Dialpads online dashboard