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The top 12 contact center solutions: A guide, ranked on ease of use

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Contact Center Operations

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Screenshot of enabling in-queue callbacks in Dialpad
Screenshot of Dialpad Ai transcribing a phone call in real time
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Screenshot of Real-time Assist (RTA) cards in Dialpad, created by admins to automatically guide contact center agents during calls
Screenshot of Dialpads voicemail drop feature which lets sales reps drop in a pre recorded message when they hit prospects voicemails
Salesforce CTI integration Dialpad click to call v2
Screenshot of Dialpads call routing options
Hubspot Dialpad Dialer v2
Screenshot of a heatmap showing call volume patterns and average speed to answer in the Dialpad contact center
Screenshot of adding and managing phone numbers from Dialpads online dashboard