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How to deal with high volume calls: A guide for businesses and contact centers

Renee Christie headshot
Renee Christie

Support Development Coordinator

High volume calls header

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Contact Center Operations

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CSAT vs Hold Time On Call blog size
Screenshot of enabling in-queue callbacks in Dialpad
Screenshot of Dialpads integration with Salesforce
Screenshot of Dialpad Ai analyzing the sentiment of multiple calls in real time
Screenshot of Real-time Assist (RTA) cards in Dialpad, created by admins to automatically guide contact center agents during calls
Screenshot of creating priority call queues for VIPs in Dialpad
Screenshot of Dialpads call routing options
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Screenshot of a heatmap showing call volume patterns and average speed to answer in the Dialpad contact center
Screenshot of a bar graph showing service percentages over time in Dialpad