Call forwarding service
Improve your business’s availability by making call forwarding to colleagues, different departments, or even your mobile phone quick and simple. With Dialpad's AI-powered collaboration platform, you can automatically forward incoming calls to a maximum of five external phone numbers—and never miss a call again. Try it now with a free trial. It takes just a few minutes to sign up and you'll be set up with a virtual phone number!
Easy setup
Add call forwarding numbers in just a few clicks to forward any business call that you receive at your Dialpad number. You can direct it to a maximum of five external telephone numbers, landline numbers, or mobile phone numbers. Like everything else in Dialpad, it's easy to do on your own—no IT help needed.
Gives small business a big presence
Let’s say you're located in California but you do lots of business in other states. Why not use a virtual phone number with a local area code to receive forwarded calls and make your business look more "local?
Better after-hours coverage
There's always a time of day when employees need to stop working and don’t want to be answering calls. Or, you might have a team that doesn’t work the usual 9-to-5 (for example, repairs or tech support). With Dialpad, you can set it up so that calls are forwarded to any rotating staff on duty outside your normal business hours.
Voicemail forwarding
That's right, it’s not just about call forwarding, you can forward voicemail messages to other people, too. And with Dialpad's visual voicemail feature, you can read your voicemails instead of having to listen to them.
Custom call routing
With Dialpad, you can make sure customers get to speak to a human as quickly as possible with call routing options tailored to how your teams are set up. For example, you can use an auto attendant or IVR (Interactive Voice Response) to deflect calls and allow callers to find answers on their own without needing to be forwarded to someone.
Built-in call metrics
For busy contact centers and call centers, Dialpad comes with built-in analytics to help supervisors assess the performance of their routing and call forwarding system. Track metrics like missed calls, abandoned calls, call duration, and more.
Super flexible
Spikes in inbound calls can happen for a number of reasons, from seasonal fluctuations to other events entirely out of your control. If you can see when these volume spikes happen, you can plan your inbound call or call forwarding strategy more effectively. For example, Dialpad has a call volume heat map that shows when you're receiving the most calls.
Call recording
Record any call or meeting with a simple click. Dialpad's built-in artificial intelligence technology, Dialpad Ai, also provides transcriptions—in real time!
Desktop and mobile app
Dialpad's app works across iOS, Android, PC, and Mac. Make outbound calls, receive calls, send SMS messages, start video meetings, and more—all in one app.
Want to try an easy-to-use call forwarding service?
Sign up for a 14-day free trial to get started with a virtual phone number to try it now or, take a self-guided interactive tour to play with Dialpad's app first!