Call transfer
Easily transfer an incoming call to someone else or even a voicemail with one click. Try Dialpad's AI-powered collaboration platform with a free trial to see how it works!
Warm transfer options
Want to make sure the person you're transferring the call to is actually available? You can do that in Dialpad by hitting "Ask first" to give them a heads up.
Call forwarding
Along with call transfer, Dialpad also has a call forwarding feature that lets agents transfer calls to their cell phone or landline at home so that they can help customers—no matter where they are.
Desktop and mobile app
Whether you're using an office phone (Dialpad works with those too!) or your computer, or even your cell phone, Dialpad is device-agnostic. Work from any device, anywhere.
Virtual phone number included
When you sign up for Dialpad, you'll get set up with a local business phone number too. (It just takes a few minutes.)
Custom routing options
To make things easier for customers, you could provide one phone number on your website that customers can call, then transfer to other departments or team members through an IVR (interactive voice response) menu.
Industry-leading AI
Dialpad Ai has analyzed over five billion minutes of business conversation data, and can do a ton of different things, from transcribing your calls (in real time) to analyzing the sentiment of a customer conversation (also in real time).
Contact center integration
That's right—Dialpad isn't just a phone system. It's a full-fledged collaboration and customer engagement platform. If you run a contact center or call center, you can manage all those communications in one place.
Want to try out Dialpad's call transfer feature?
Sign up for a free 14-day trial to take it for a spin or, take a self-guided interactive tour to play with the app on your own!
Need a way to do easy call transfers?
Dialpad is more than a business phone system—it's an AI-powered customer engagement platform that works across devices and channels. Get a demo to see how it works!