Real-time agent assist
With Dialpad's AI-powered real-time agent assist cards, contact center agents and sales reps get automatically triggered pop-ups on their screens with notes on how to speak to tricky questions. Book a product tour to see it in action!
Like cheat sheets, but better
Does your contact center need extra help with answering customer questions effectively (and quickly)? Book a demo to see how RTA cards can help with that or, take a self-guided interactive tour of the app!
Real-time transcriptions
Supervisors can get a bird-eye view of how every call in their contact center is going and scan transcripts (which get updated in real time as the conversation is happening) to get full context.
Sentiment analysis
Imagine if supervisors could see if calls are going south—without having to sit in on each call personally. Dialpad's live sentiment analysis feature shows whether calls are going positively or negatively right in the active calls screen to help you keep an eye on everything.
Help sellers hit every task on their calls
With Dialpad's Ai Playbooks, coaches and supervisors can track rep adherence to sales methodologies like BANT, SPICED, SNAP, and SPIN more easily. Dialpad Ai can automatically suggest questions and phrases that they need to say during a call (for example, asking about budget or purchase timelines), understand whether the behavior was met, and check the task off the list (or notify managers if this isn't being done).
All the analytics you need
From call durations to missed calls to heat maps showing call volume patterns, Dialpad comes with built-in analytics that help contact center managers maintain service levels and provide a better customer experience.
Easy call routing
Need to make changes to your call routing options? Do that in just a few clicks, right in your online dashboard.
Advanced WEM / WFM features
Get real-time agent forecasting, scheduling, quality management, and more—all in one fully integrated suite. With Dialpad's Playvox integration, you can turn support agent data and customer activity into easily digestible dashboards and give supervisors everything they need for contact center performance management.
Agents getting tripped up by tricky questions?
Book a walkthrough with our team to see how easy Dialpad's RTA cards are to create, and how they can help your contact center answer difficult customer questions more quickly. Or, take a self-guided interactive tour of the app first!