Essentials
You could save 0% with annual billingInbound voice
IVR
ACD
Recording
Monitor, whisper, barge
Basic Ai
Advanced
¥0
ユーザー/月
All the value of the Essentials plan, plus:
Digital support
Live Assist
Digital Virtual Assistant
Premium
¥0
ユーザー/月
All the value of the Advanced plan, plus:
Omni-channel support
Ai Scorecards
Ai CSAT
🌟 Native capabilities
- Owns all of its own technology and features—including Ai, real-time transcription, omnichannel, and self-service chatbot functionality.
- Typically needs partner integrations / third-party tools to provide full range of functionality, like Ai, transcription, and omnichannel support.
⏰ Time-to-Value (TTV)
- Setting up a new contact center takes as little as a few minutes thanks to Dialpad’s cloud-native platform and menu-driven self-configuration.
- Setting up new users can take days or weeks, requiring significant professional services involvement.
📈 Scalability
- Incredibly easy to scale up and down—you can add and remove call queues, and hundreds of users all on your own!
- Can scale up (more easily with cloud than on-prem platforms), but difficult to scale users back down if business is only seasonally busy (even for cloud solutions).
💰 Total Cost of Ownership (TCO)
- Dialpad offers transparent pricing, high-value bundles of capabilities, and support is always included in all plans.
- May entice customers with a low initial price point that doesn’t include many needed features.