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12 contact center best practices: Lessons gained over 20 years

Renee Christie

Support Development Coordinator

Contact center best practices header

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Contact Center Operations

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Screenshot of Dialpads integration with Salesforce

Screenshot of Dialpad-s built-in IVR analytics feature

Screenshot of Dialpad Ai transcribing a phone call in real time

Screenshot of Dialpad Ai analyzing the sentiment of multiple calls in real time

Screenshot of Dialpads real time assist card feature popping up helpful notes for an agent or rep when a tricky question comes up on a call

Screenshot of Dialpad CSAT surveys providing key insights to improve customer experience boost loyalty and understand your

Screenshot of a heatmap showing call volume patterns and average speed to answer in the Dialpad contact center

Screenshot of a bar graph showing service percentages over time in Dialpad

Screenshot of creating a coaching call recording playlist in Dialpad app

Screenshot of adding and managing phone numbers from Dialpads online dashboard

Screenshot of creating a Custom Moment in Dialpad, which tracks how often certain keywords are coming up on calls

Screenshot of Dialpads built in contact center analytics dashboard