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12 essential customer service techniques for refining your CS strategy

Austin Guanzon

Customer Support Manager - Tier 1

Customer service techniques header

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Customer Support + Experience

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Statistic of how often people tell others about bad customer experiences

Pizza hut bad customer experience example

Customer experience empathy example

Delta hotels customer experience example showing proactiveness

Zappos personalized customer experience example

Active listening skills

Screenshot of creating a Custom Moment in Dialpad, which tracks how often certain keywords are coming up on calls

RTA card close up single item card v2

Call Routing Options in dialpad blog size

Screenshot of a heatmap showing call volume patterns and average speed to answer in the Dialpad contact center